CUSTOMER SERVICE

Online Purchase Information
Revised as of 18 February 2011

This Online Purchase Information governs purchases made through the website. Please read these policies carefully prior to making a purchase. Also, please be advised that these policies may change and you should review them from time-to-time as you use our site.

Contact Us
Payment
Sales Tax
Email Confirmations
Order Status
Tracking Your Order
Shipping and Delivery
Returns and Exchanges
Changes/Cancellations
Color Accuracy
Out of Stock Items
Email Updates



Contact Us
For additional assistance concerning online purchases,

• You may send us an email at stock@truegrit.com
• You may phone us at: (949) 548-9095, (310) 680-0333
  
• You may write us at:

               True Grit 
               Attn: Customer Service 
               431 N. Oak Street
               Inglewood, CA 90302 USA

Payment
We accept the following forms of payment for online purchases:   

• Visa
• Mastercard
• American Express
• Discover Card

Your credit card will be charged only after we have verified your card details and received credit authorization, then your order will be shipped.

Sales Tax
True Grit Online Store is required by law to charge applicable sales tax for orders shipped to California State only. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. Please note that your on-screen transaction total reflects an estimation of taxes. The actual sales tax will be calculated when your order is shipped and may differ from the initial tax.

Email Confirmations
Upon ordering at True Grit you will receive confirmation emails when:

1. Your order is received. You will also receive a copy of your invoice.
2. Your order is shipped.
3. If there are questions on your order.

Order Status
If you are a registered shopper, you can quickly check the status for any Internet, phone or mail/fax order, by clicking on the "order status" link located at the top of every page on the site.

You will need your order number to check a specific order or select "view all orders" to see all orders placed within the last six months.

When you place an order with TrueGritStock.com, you will receive a confirmation e-mail that includes the order number. Please retain this e-mail for your records.

If you have misplaced your order number or prefer to check your order status by phone, simply call us toll-free at 1-888-680-8910.

Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with information on how to get your shipment and tracking details.

To track your order please visit our website and click on the order status link. You will be able to get your UPS tracking number by logging in and clicking on your order number. Enter that number at www.ups.com to check status of your online order.

Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.

Shipping and Delivery
TrueGritStock.com offers shipping via UPS for domestic delivery and international delivery. Orders are typically processed within 24 - 48 hours (Monday thru Friday). Please provide complete billing and shipping information to avoid a possible delay in the delivery of your package.

• Overnight orders must be submitted Monday through Friday by 10:30 a.m. PST.
• Overnight orders placed on Friday will arrive the following Monday.
• Orders placed on Saturday and Sunday will be processed on the following Monday. Holidays Excluded.

Please note: International shipments are subject to all applicable customs costs and restrictions.

Domestic orders shipped via UPS Ground should arrive within 3-10 business days. Packages can be shipped Next Day Air, 2nd Day Air, or 3 Day Select within the continental United States for an additional charge. At this time, we do not offer weekend delivery service. Shipping charges will be automatically calculated at the check out page for the type of shipping you choose.

Domestic Delivery Options:

• UPS Next Day Air^® - Guaranteed overnight delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination
• UPS 2nd Day Air^® - Guaranteed delivery to every address in the 50 states (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day 
• UPS 3 Day Select^® - Guaranteed delivery within three business days to and from every address in the 48 contiguous states
• UPS Ground - Guaranteed day-definite delivery to every address in the U.S. 50 states and Puerto Rico

Returns and Exchanges 
At TrueGritStock.com, we pride ourselves on highest quality merchandise and service.  If you are not delighted with your purchase, return or exchange the item in its original condition within 30 days for a full refund, less shipping costs.  Items that are on sales cannot be returned for a refund; however, they may be exchanged for a different size or color.  Please contact customer service for return authorization to arrange exchanges or returns.

If the return is due to an error on our part, we'll be happy to refund any associated shipping fees. But if you choose to return an item because it's not what you expected or you prefer a different color, shipping fees will not be refunded.

Please allow 7-10 business days for the return transit time, plus an additional 4 business days upon receipt for the return to be completed and the refund to be issued to your account.

TrueGritStock.com may only accept returns or exchanges on items that have been purchased on the online store, TrueGritStock.com.  If the item you requested is not available for an exchange, you will be contacted by a customer service representative by phone and/or email.  At this time, you will have the option to update or cancel your request.

Include in the package the unworn merchandise with all original tags, the order receipt, the return authorization and a ship to address for the items you wish to exchange.  Please keep a copy of the receipt for your records. Returned items must be unworn with tickets attached and accompanied by the original receipt (unless a manufacturers defect has occured, within a reasonable time frame).

True Grit does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, late, delayed, stolen or mishandled.

How quickly will my return be processed?

Your return will be processed within one week of receipt of the package.  An email notification will be sent to you when your return has been processed.  Please allow 3-4 billing cycles for the refund to appear on your credit card statement.

May I exchange my purchase for a different style?

Yes, you may exchange your item for a different style or size.  If your exchanged item is of greater value than the original item, then your original credit card will be charged the difference.  If your exchanged item is of lesser value, your card will be credited for the difference.

Changes/Cancellations

 
If you wish to cancel or modify your order, please email the customer service representative at stock@truegrit.com or call 1-888-680-8910 as soon as possible. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy above and return your purchase once you have received it. 

Color Accuracy

Out of Stock Items

While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you have ordered, we will immediately notify you by phone or e-mail. Any out-of-stock items will be removed from your order total and will be reflected in your shipping confirmation email (if you have provided an email address).

Email Updates

By registering on the TrueGritStock.com Online Store, you may sign up and be eligible to receive updates of Online Store events and announcements.